ApexAgent Studio • Enterprise Conversational OS

Sierra.ai Cost Arbiter

Autonomous Operational Containment

ApexAgent executes deterministic pre/post guardrails and autonomous tools on standard library Python with zero external SaaS fees.

Total Infrastructure Bill

$0.00

100% Free / Self-Hosted

Sierra.ai Unit Cost

$1.20 - $2.50/ticket

ApexAgent Unit Cost

$0.00/ticket

Estimated Monthly Savings

$1,480.00

Convergence Grade

100% PASS

100.0% Deterministic Adherence

Continuous validation across order tracking, refund limits, prompt injection, and ambiguity scenarios.

Mean Turn Latency: 11.8 ms

Total Sessions

--

+18% vs last period

Containment Rate

--%

Benchmark: > 85.0%

Resolution Rate

92.1%

Autonomously resolved

Open Escalations

0

Avg Triage: 2.4 min

Tools Dispatched

--

Order, Refund & Docs

Turn Volume & Autonomous Containment

Hourly conversational interactions vs human transfers

Total Volume Contained

Autonomous Tool Distribution

Breakdown of active tools triggered by customer intent

📦 lookup_order: 62%

🔄 process_refund: 18%

📄 search_policy: 14%

👤 escalate_human: 6%

Voice of the Customer (VoC) Sentiment & Friction Heatmap

Real-Time Arc

Deterministic sentiment scoring, intent friction clustering, and autonomous de-escalation tracking

De-escalation Rate: --% TARGET >85%

Net Sentiment Arc: Positive Dominance

Sentiment Distribution Arc -- turns

Positive / Delight --%

Neutral / Inquiry --%

Frustrated / Escalation --%

Mean Sentiment Score: +0.34

Retail Friction Clusters & Root Causes Ranked by Operational Frequency

Delivery & Transit Delays -- (--%)

Defective / Damaged Hardware -- (--%)

Return Policy & $50 Cap Disputes -- (--%)

Wrong Item or Size Received -- (--%)

Support & Escalation Dissatisfaction -- (--%)

Top Friction Keywords:

where is my order

"Ask Apex" Conversational Analytics

NL → BI Engine

Query operational data, financial refunds, carrier performance, and Sierra savings in plain English

Try:

Executive Answer & Operational Insights

Analyzing operational metrics...

Visual BI Projection Chart.js Responsive

Queried Records -- rows

Metric	Value
Run a query to populate table

SQL: SELECT * FROM sample_orders;

Deterministic Query

Live Enterprise Activity Stream

Polling every 10s

Timestamp	Session ID	Event Type	Guardrail / Tool	Latency	Status
Loading active events stream...

Agent Configuration & Deterministic Guardrails

Configure agent persona, customize system prompts, set financial refund caps, and inspect active tools.

Agent Profile

Agent Identifier

Agent Public Display Name

Inference Model

Persona Description

Allowed Domains (Origin Whitelist) Domain Lock

Comma-separated domains authorized to embed this agent. Use '*' to allow all domains.

System Prompt / Core Instructions 0 chars

Deterministic Policy Guardrails

Hard rules enforced by pre & post reasoning loops before tool calls

Loading guardrail policies...

Active Tool Registry

Deterministic tools exposed to the agent reasoning runtime

Loading tools schema...

Policy "What-If" Financial Simulator & Backtester

Unit Economics Backtest

Model how raising refund ceilings or enabling auto-replacement alters containment, labor hours, and net ROI

PROFITABLE EXPANSION

Autonomous Refund Ceiling $50.00

$0 (Strict) $50 (Baseline) $100 $150 (Lenient)

Return Eligibility Window

Days since order delivery eligible for instant self-service resolution

1-Click Auto-Replacement

Offer replacement unit (35% COGS) on orders over refund cap

Eliminates human escalation while protecting cash payouts

Projected Containment

88.4% +0.0%

Baseline: 88.4%

Escalations Prevented

0 / mo

Tier-2 tickets eliminated

Labor Hours Preserved

0.0 hrs

$0.00 saved

Net Monthly ROI

+$0.00

Labor + LTV − Payouts

Executive Board Forecast & Unit Economics

Simulating policy parameters against historical cohort...

Baseline vs Simulated Policy Comparison Chart.js Dual-Bar

Cohort Price Tier Backtest 500 Sample Inquiries

Price Tier	Cohort Size	Baseline	Simulated	Status
Loading tier data...

Continuous Verification • Deterministic Golden Test Suite

Automated Convergence Benchmark

Executes the 5 Golden Scenarios against the agent runtime to verify zero hallucinations, strict financial policy adherence, prompt injection immunity, and smooth human handoffs.

Last run: Ready

Convergence Score

100.0%

5 of 5 Scenarios Passed

Mean Turn Latency

11.2 ms

Deterministic Fastpath

Policy Enforcement

100%

Zero Policy Breaches

Security Grade

A+

Jailbreak Immune

5 Golden Verification Scenarios

Automated test harness testing critical retail user journeys

Verified Deterministic

Tier 3 • Real-Time Co-Pilot Desk • Skills-Based Topic Routing

Live Escalation Desk & Human Co-Pilot

Accept real-time escalations, see customer drafts live, inspect photo attachments, and handoff back to AI seamlessly.

Acting As:

Filter by Topic:

Classified Escalation Queue 0 items

Loading escalation queue...

Live Escalation Co-Pilot Console

Select any ticket from the queue to view real-time customer typing, inspect order history, claim live chat takeover, or transfer back to AI.

Interactive Playground & Brain Trace Inspector

Chat directly with the agent while inspecting internal intent classification, tool arguments, and safety guardrails in real time.

Quick Prompts:

Interactive Test Console

sess_playground_01

Hello! I am your Apex Retail Concierge. Ask me to track an order (e.g. #ORD-9821), initiate a refund under $50, or check store return policies.

Ready

Agent Brain & Execution Inspector

Turn Latency: -- ms • Cost: $0.00

1. Pre-Execution Safety Guardrails PASSED

{"jailbreak_defense": "PASSED", "confidentiality": "PASSED"}

2. Autonomous Tool Invocation none

// No tools dispatched for turn

3. Post-Execution Policy Verification PASSED

{"truthfulness": "VERIFIED", "limit_enforcement": "VERIFIED"}

Escalation Triggered: False Trace ID: #tr_init

Feature 5 • White-Label Studio • Zero-Dependency Embed

White-Label Visual Theme Staging & Customizer

Customize brand colors, launcher icons, widget position, and Web Audio chimes with instant interactive sandbox preview.

Brand Colors & Interface

Primary Brand Accent

Floating Launcher Icon

Chat Bubble AI Sparkles Robot Head Headset

Widget Position

Window Style Theme

Widget Header Title

Widget Header Subtitle

Notification Audio Synthesizer

Frequency Tone: 587.33 Hz (D5)

261 Hz (C4) 440 Hz (A4) 587 Hz (D5 Default) 880 Hz (A5)

100% pure Web Audio API synthesizer. Zero MP3/WAV download latency or external network requests.

Live Theme Staging Sandbox Instant Real-Time Preview

https://store.yourbrand.com/shop

Apex Retail Concierge

Online • Verified Policy Engine

Hello! I am your AI concierge. How may I assist you?

Universal Embed Snippet

Paste this single script tag right before the closing </body> tag on your website or storefront template:

<!-- ApexAgent Autonomous Concierge Widget -->
<script
  src="https://getapexagent.com/static/apex-agent.js"
  data-agent-id="agent_retail_01"
  data-title="Apex Retail Concierge"
  data-position="bottom-right"
  data-theme="dark"
  data-primary-color="#2563eb"
  data-launcher-icon="chat"
  data-chime-freq="587.33"
  data-chime="true">
</script>

1-Click Platform Deployment Guides

Shopify Liquid

Paste into layout/theme.liquid before </body>.

Webflow

Add to Project Settings > Custom Code > Footer.

Next.js / React

Use <Script strategy="lazyOnload" ... /> in root layout.

WordPress / WooCommerce

Insert via WPCode plugin or active child theme footer.

Integrations

Agent Settings & Integrations

Connect third-party services to your agent. Credentials are stored securely per-agent in the database.

AI Reasoning Engine & Bring Your Own Key (BYOK)

Zero Markup

Connect your AI provider so token bills go directly to your account with zero platform tax, or run on the built-in offline engine ($0.00 OpEx).

Loading...

Select Active Inference Provider

Active Model Identifier

Recommended: mock-reasoning-v1

Auto-Failover to Deterministic Engine

If your provider encounters rate limits (HTTP 429), quota exhaustion, or outage, conversations seamlessly continue on our offline rules without shopper downtime.

Shopify Store Integration

Connect your Shopify store so the agent can look up real orders, tracking numbers, and fulfillment status.

Checking...

How to get your Shopify Admin API key:

Go to your Shopify Admin → Apps → App Development
Click Create an app → name it "ApexAgent"
Under Configuration → Admin API integration → check read_orders
Click Install app → copy the Admin API access token (starts with shpat_)

Store Domain

Do not include https://

Admin API Access Token

Stored securely in your agent's database record

Verify connection before saving

Demo mode active when no credentials are set. Your agent will respond to Shopify order queries using realistic sample data (#10021, #10022, #10023) so you can demo the product to prospects without a live store connection.

Language & Global Localization

Cross-Border Ready

Configure your store's primary language and enable autonomous language detection so your agent can converse with shoppers worldwide.

Primary: English

Primary Store Language

Controls the initial greeting, widget buttons, and default fallback dialect.

Autonomous Multilingual Detection

Instantly detects customer language and replies in their native dialect.

Enable Auto-Detection When a customer asks in Spanish or Mandarin, respond seamlessly in their language.

Supported out-of-the-box: English, Spanish, Mandarin, French, German, Japanese.

More integrations coming soon — WooCommerce, BigCommerce, Gorgias, Zendesk

Tier 3 Live Co-Pilot • $499/mo base + $49/seat/mo

Team Roster & Live Seat Provisioning

Onboard live human specialists, assign skill-based topic queues, and manage active billable co-pilot seats.

Provisioned Seats

3 Seats

$147/mo seat fees

Live Team Presence

2 Online

0 Busy • 1 Offline

Concurrency Capacity

14 Chats

0 chats currently active

Total Monthly Billing

$646 / mo

$499 base + $147 seats

Topic Queue Skill Coverage

Autonomous skills routing ensures every topic has dedicated specialist coverage